Elevator Outage Options

In case of an elevator outage, use the following options or contact the station agent for assistance. Agents can arrange a ride to a different station in an accessible van if needed. 

STATION ELEVATOR 

• Can't enter station:   Take another mode of transportation such as a SamTrans bus to another BART station. The closest station is Colma.
• Can't exit station:  Continue on BART to another station. The closest station is Colma.

Entering South San Francisco Station

Check the status of out of service elevators ELEVATOR ALERTS

The train platforms at South San Francisco Station are located one level below the street. Concourse is on the street level.

Only one elevator is needed to get from the street to the train platform.

The elevator is located inside the paid area. Press “P” for train platform level.

When exiting the elevator, you will approximately be at the center of the train boarding platform.

Exiting South San Francisco Station

The train platforms at South San Francisco Station are located one level below the street.

Only one elevator is needed to get from the train platform to the street level.

The train platform elevator is approximately at the center of the platform. Press “S” for street level.

When exiting the elevator, you will be inside the paid area.