- BART collects data from User’s use of BART’s online services and programs.
- If User uses BART’s online services and programs, BART may use User’s Personally Identifiable Information to better administer these programs and services.
- BART safeguards User’s Personally Identifiable Information and uses it for legitimate purposes.
Privacy at bart.gov
Because BART receives certain types of information from visitors to BART websites, BART wants Users to understand the terms and conditions regarding the use of that information. The following privacy statement discloses what information BART receives and how BART uses it.
What type of information does BART receive at its websites?
The information BART receives depends upon what User does when visiting BART websites. In general, BART receives two types of information: The personal information User provides voluntarily, and aggregated information about users as a whole.
BART may request personal information, e.g. when User registers as a vendor, submits comments, enters a contest, subscribes to an email list, or plans a BART trip using User’s address or location. This personal information may include, but is not limited to, User’s name, email address, phone number, street address, or User’s location. If User uses BART's online employment application, BART may request other types of personal information required to process User’s application.
BART receives certain types of aggregated information about general activity at BART websites. This information does not include personal information, but does include how many times a BART website has been visited, which pages or search terms are most frequently requested or queried, what domain name visitors are coming from and the date and time of each visit.
How is this information used?
The personal information User voluntarily provides is used to fulfill User’s request, e.g. reply to User’s comments or enter User in a contest, subscribe User to an email list, or planning a BART trip using User’s address or location. BART does not share, sell, trade, or rent personal information to anyone, or disclose that information except: 1) when the purpose and manner of the disclosure has been disclosed to User prior to User providing the information, or 2) when disclosure is required by law.
The aggregated information BART receives is compiled for statistical analysis and reporting. It helps BART build a better website for Users. For example, it helps BART determine areas of a BART website that Users like and don't like based on traffic to those areas or peak traffic hours. BART may share aggregated information with third parties and include it in public records (see Public Records below).
- BART may use Urchin tracking module (UTM) codes to track performance of links from BART websites and social media channels. A UTM code is a snippet of text that helps BART identify where website traffic comes from and track performance of marketing activities. The information from UTM codes appears in BART’s analytics reports, including Google Analytics.
- BART may use third party marketing tools, including Facebook Custom Audiences, to display advertisements to website visitors on Facebook, based upon email addresses provided by users to BART. BART may also use information based on follower’s social media accounts, such as demographic and other information about an individual’s lifestyle, to improve marketing efforts to deliver BART-related information.
An Internet Protocol (IP) address is a unique string of numbers that is assigned to a User’s computer by User’s Internet service provider. This number is logged automatically by BART’s servers whenever User visits a site along with the time of User’s visit and the pages User has visited. Logging IP addresses is a standard practice on the Internet and is done automatically by most sites. BART uses IP addresses to help diagnose and fix server and application problems and otherwise administer the site.
BART may use Global Positioning System (GPS) technology (or other similar technology) to determine User’s current location in order to assist User in planning a BART trip. BART will not share User’s location with any other party.
As a governmental agency, BART is governed by the California Public Records Act. (California Government Code section 6250 et seq.) As such, most business conducted and communications exchanged with BART may become a public record and subject to public inspection. BART will, to the extent permitted by law, protect information exempt from disclosure under the California Public Records Act, including private, confidential, and proprietary information (confidential information). User agrees to hold BART harmless and, at BART’s option, provide legal defense for BART from all claims and demands including attorneys’ fees asserted against BART that may result from BART refusing to make public documents that User has designated as confidential information. User also agrees that, if any action is filed in court seeking disclosure of such confidential information, BART may deposit the documents with the court and User will defend its designation of the information as confidential.
If User sends e-mail to BART that includes personal information, BART normally will use the information only to respond to User’s message. However, BART may forward User’s e-mail to another agency or entity if BART believes that such agency or entity is better prepared to respond to User’s question. BART does not give or sell e-mail information to others for commercial purposes. If User sends BART a threat or a message that describes or promotes unlawful activity, BART will forward the e-mail to the appropriate law enforcement authorities.
Links to Other Sites
Site Security and Monitoring
BART monitors network traffic to identify unauthorized attempts to upload or change information or to otherwise cause damage to BART websites. Anyone using BART’s online services and programs expressly consents to such monitoring.
By using BART websites, User consents to the collection and use of information and monitoring, as described above.