Elevator Outage Options

In case of an elevator outage, use the following options or contact the station agent for assistance. Agents can arrange a ride to a different station in an accessible van if needed. 

PLATFORM 2 ELEVATOR (RICHMOND, DALY CITY DIRECTIONS) 

• Can't enter station:   Take the Platform 1 elevator to opposite platform.  Go back to  South Hayward and board desired train.
• Can't exit station:  Continue on BART to Bay Fair and return to Hayward. Exit using Platform 1 elevator.

PLATFORM 1 ELEVATOR (BERRYESSA DIRECTION)

• Can't enter station:   Take the Platform 2 elevator to opposite platform.  Go back to  Bay Fair and board desired train.
• Can't exit station:  Continue on BART to South Hayward and return to Hayward. Exit using Platform 2 elevator.

Entering Hayward Station

Check the status of out of service elevators ELEVATOR ALERTS

The train platforms at the Hayward Station are located on a raised platform. Concourse in on the street level.

There are two separate elevators for either Berryessa/North San José bound trains or San Francisco, Richmond bound trains. Both separate elevators doors open inside the paid area. Press “P” for train platform level.

At the train platform level, from either elevator, you will be approximately at the center of the boarding area.

Exiting Hayward Station

The train platforms at the Hayward Station are on located on a raised platform.

There are two separate elevators for either Berryessa/North San José bound trains or San Francisco, Richmond bound trains are located approximately at the center of the train platform. Press “S” for street level.

When exiting from either the elevator, you will be inside the paid area.