Elevator Outage Options

In case of an elevator outage, use the following options or contact the station agent for assistance. Agents can arrange a ride to a different station in an accessible van if needed. 

PLATFORM ELEVATOR 

• Can't enter station:   Take another mode of transportation such as an AC Transit bus to another BART station. The closest station is El Cerrito del Norte.
• Can't exit station:  Continue on BART to exit at another station. The closest station is El Cerrito del Norte.

STREET ELEVATOR (EAST SIDE OF STATION)

• Can't enter station:   Use the ramp to enter the station.
• Can't exit station:  Use the ramp to exit the station.

STREET ELEVATOR (WEST SIDE OF STATION)

• Can't enter station:   Take another mode of transportation such as an AC Transit bus to another BART station. The closest station is El Cerrito del Norte.  An alternative elevator is also available on the east side of the station. 
• Can't exit station:  Take the ramp or elevator to the east side of the station, or go back to El Cerrito del Norte Station to exit BART.

Entering Richmond Station

Check the status of out of service elevators ELEVATOR ALERTS

The train platforms at Richmond Station are located on a raised platform. Concourse is on the street level.

Two separate elevators are needed to get from the street to the train platform.

The street elevator will take you to the concourse level. Travel approximately 200 feet where BART paid area are located. Inside the paid area travel approximately 70 feet to reach the platform elevator. Press “P” for train platform level.

When exiting the elevator on the train platform level, you will be towards the end of the platform.

Note: Amtrak elevator is approximately 50 feet to your left before the BART paid area is located.

Exiting Richmond Station

The train platforms at Richmond Station are located on a raised platform.

Two separate elevators are needed to get from the train platform to the street.

Exiting from the train, you will be towards the end of the platform. Press “C” for concourse level.

On the concourse level, travel approximately 70 feet where BART paid area are located. Outside the paid area, travel approximately 200 feet to the street elevator passing Amtrak elevator to your right. Press “S” for the street elevator.